Privacy Policy

Who to contact

The Lipo Lounge & Spa is operated by Sarah Boyd Inc., historically doing business as Lipo Lounge JAX, at 3560 Cardinal Point Drive, Suite 103, Jacksonville, FL 32257. For privacy questions or a request about your information, contact (904) 867-7335 or info@lipoloungejax.com.

Information you provide

When you contact us, schedule, purchase or receive care, information may include your name, contact details, selected appointments, preferences, membership or package information, payment records and communications. Relevant intake information may include health concerns, recent procedures and skincare sensitivities that you provide for screening.

Use the designated intake process for treatment-related information. Do not put sensitive health or payment information into general email or text inquiries. Public website browsing does not require a client account.

Website and technical information

Our website is hosted through Base44. Hosting and related services may process technical information such as browser and device details, page requests, IP addresses and usage logs. Cookies or browser storage may be used for platform functions and sign-in where applicable. Google Fonts is used to load website typography. Signed-in page navigation can be recorded by the platform.

Your browser can control cookies and local storage; limiting them may affect some features. This notice does not represent that all external providers use identical settings or retention periods.

Free accounts and email signup

Free Wellness Lounge accounts use Base44 authentication to register, verify your email, sign in and reset passwords. Account access is separate from paid spa memberships and from optional marketing email signup. Creating an account does not enroll you in text marketing.

When you explicitly choose whether to receive marketing emails at signup, we record that choice after email verification and sign-in. You may also choose “Keep Me In The Know” inside your account. We record your account email, your marketing permission, the disclosure shown, its version, the date and the originating page. Staff can use these records to manage permitted communications. You can withdraw marketing permission without losing your free account.

Stored gift-details requests require a verified free account and use its email address, an optional first name, the request selected and a record of your marketing choice. Gift purchases and phone inquiries remain available without a spa website account. Requesting gift details does not enroll you in ongoing marketing unless you separately opt in. Previously submitted welcome-offer email signups remain subject to the permission given at submission.

How information is used

Information is used to respond to inquiries, arrange and administer appointments, review relevant intake, provide services, manage memberships and packages, process payments, send booking and service communications, maintain business records and address concerns. Marketing communications and their permissions are handled separately from necessary appointment and transaction communications.

Service providers and external destinations

Our business uses Acuity for scheduling, Square and Stripe for payment processing, and CRM tools including GoHighLevel for client communications. These services may process information needed for their respective functions. Booking and payment information entered on an external service is also governed by that provider’s privacy notice and the applicable account settings.

Manufacturer, financing and trusted local business links lead to independent services. Their information practices apply when you visit or transact with them. We do not promise that their practices are identical to ours. Information may also be disclosed where required by law or needed to address a legal obligation.

Communication preferences and requests

Contact us to update your details, ask about information held about you, request access or correction, request deletion where applicable, or withdraw permission for marketing communications. Use an unsubscribe option provided in a marketing message when available, or contact us directly. We may need to verify your identity before responding.

Stopping marketing does not necessarily stop essential appointment, billing or transaction messages. Some records may need to be retained to meet legal, accounting or agreement-related obligations. We will explain relevant limits when responding to a request rather than promising automatic deletion of every record.

Retention, security and children

Retention depends on the type of information, the service involved and applicable business or legal requirements. Contact us with questions about a specific record or provider. No website or electronic transmission can be guaranteed completely secure.

Our website is directed to adults seeking spa and wellness services, not to children under 13. If you believe a child has provided personal information without appropriate permission, contact us so it can be reviewed.

Updates

We will review this notice when our website or information practices change. Before providing information to an external booking or payment service, review its current privacy notice. For any question about this notice, contact (904) 867-7335 or info@lipoloungejax.com.